Seven roles in under two years —from the exam desk to the branch office,with a company built alongside.
Exams, sales, partnerships, programmes, operations — each role added a layer. Along the way I built the LMS, CRM and tracking tools the teams used every day.
QA & acceptance testing: execute functional, exploratory, usability, regression, and user acceptance testing (UAT) across web applications, learning platforms, and digital products.
SaaS workflow evaluation: conduct end-to-end feature analysis, integration verification, and deployment assessments to optimize digital workflows and user journeys.
User research & UX usability: design and facilitate usability studies and user research, gathering qualitative end-user feedback to refine navigation and instructional clarity.
Product & market benchmarking: perform competitive analysis, feature benchmarking, and B2B software evaluation across G2, Capterra, and Gartner.
Technical system testing: test APIs, data integrations, and role-based authentication flows to ensure application stability and security.
IQ
Jun 2026 — Present Remote
Founder & Lead Architect
IntelQong Technology
6 responsibilities
Lead full-stack software architecture and development of Loomis-LMS, an open-source learning management system for educational institutions.
Designed and implemented a scalable multi-tenant database architecture with role-based access control (RBAC), authentication, authorization, and secure user management.
Developed full-stack modules for student performance analytics, assessment and evaluation tracking, course management, and digital content delivery.
Implemented software testing, debugging, validation, code review, and quality assurance practices to improve reliability, maintainability, and performance.
Managed Git-based version control, modular code development, technical documentation, and development workflows to support open-source collaboration.
Led technical roadmap planning, system design, feature prioritization, architecture decisions, and software development lifecycle (SDLC) activities.
Role timeline — expand for details
Jul 2026 — Sep 2026
Branch Manager
TCL Global · Chattogram, Bangladesh+−
Directed overall branch operations, P&L performance, and service delivery across the Chattogram division, driving consistent candidate enrollment growth and operational excellence.
Cultivated and managed high-value institutional relationships with UK and global university partners, expanding regional presence and partner engagement.
Recruited, onboarded, and mentored a cross-functional team of education counselors and administrative staff, instituting KPI benchmarks that elevated counseling conversion rates.
Architected and implemented a digital attendance and time-tracking system for all branch employees, replacing manual processes with an automated framework that enforces operational accountability and streamlines administrative workflows.
Delivered consultative advisory for prospective students on international university selection, scholarships, admissions, and UKVI visa compliance workflows.
Implemented streamlined documentation frameworks and automated inquiry tracking, reducing client turnaround times and enhancing customer satisfaction.
Orchestrated regional education fairs, university partner seminars, and targeted campaigns to expand brand authority and build high-intent lead pipelines.
Feb 2026 — Jun 2026
Assistant Operations Manager
AIMS English · Chattogram, Bangladesh+287.5% revenue+−
287.5%
Revenue growth (BDT 16,000 → 62,000)
~30%
Lower operating cost
~80%
Efficiency gain
50%+
Less admin overhead
Architected KPI-driven operational framework generating consistent month-on-month revenue growth; formalized percentage-based KPI tracking standard adopted across all branches — driving 287.5% revenue growth (BDT 16,000 → 62,000) within the tracked period.
Secured and deployed British Council IELTS & Pearson PTE Registration Portals for Chattogram branch, enabling on-site candidate registration and eliminating manual processing bottlenecks — achieving approximately 90% reduction in data-entry errors.
Implemented Loomis-LMS in production for 100+ students, centralizing academic resources and automating enrollment, assessment, and progress tracking — reducing administrative overhead by 50%+.
Built and shipped internal web tools for English placement assessment and student quizzing, digitalizing pre-enrollment evaluation and practice workflows.
Executed grassroots promotional planning, organized study fair logistics, and managed targeted leaflet distribution to drive regional brand awareness and lead generation.
Led paperless policy initiative and targeted expense rationalization, delivering approximately 30% reduction in operational costs while maintaining full British Council & UKVI compliance standards.
Optimized end-to-end operational workflows, improving overall operational efficiency by approximately 80% and saving approximately 2 hours of administrative time daily across the team.
Led centralized CRM rollout across 3 secured B2B institutional partnerships and regional branches, reducing lead leakage and improving follow-up response time by 40%+.
Managed and coordinated 50+ individuals across academic and operational functions, overseeing 6 simultaneous major projects spanning operations, compliance, digital transformation, B2B development, LMS deployment, and student experience.
Implemented centralized student feedback system measuring satisfaction scores, generating measurable improvements in retention rates quarter-over-quarter and contributing to sustained revenue performance.
Dec 2025 — Jan 2026
Program Director — Operations & Growth
GSIS Language Academy (Contract) · Chattogram, Bangladesh+−
Led end-to-end programme operations including curriculum planning, process optimization, KPI tracking, and cross-functional team leadership across academic and administrative functions.
Optimized operational delivery workflows, resulting in measurable improvements in programme efficiency and student satisfaction outcomes.
Oct 2025 — Nov 2025
Business Development Officer
American Council Bangladesh (Contract) · Chattogram, Bangladesh+−
Identified and pursued new institutional partnerships and revenue streams to expand market presence across the Chattogram region.
Developed and executed outreach strategies targeting corporate clients, educational institutions, and community stakeholders; built and managed B2B sales pipeline converting leads into signed agreements and sustained enrollments.
Designed customized programme offerings aligned with client requirements; prepared business proposals and partnership presentations supporting strategic growth initiatives.
Apr 2025 — Sep 2025
IELTS Senior Mock Coordinator
Speakers Council Ltd. & EduStation Bangladesh · Bangladesh200+ sessions+−
Coordinated full-cycle IELTS mock examination operations across 200+ candidate sessions, managing scheduling, resource allocation, and post-exam performance analytics.
Implemented performance analysis framework providing actionable insights to strengthen curriculum effectiveness and measurably improve student readiness for official examinations.
Dec 2024 — Mar 2025
Front Desk Executive & IELTS Exam Registration Officer
Speakers Council Ltd. & EduStation Bangladesh · Bangladesh95%+ of targets+−
Achieved 95%+ monthly sales targets through consultative counseling and needs-based enrollment conversion across walk-in, phone, and follow-up channels.
Managed and verified the local Google Business Profile to enhance local search visibility and centralize digital inquiries.
Executed end-to-end registrations for IELTS Academic, General Training, and UKVI modules with 100% data accuracy and full British Council compliance adherence.
Managed identity verification, examiner coordination, and on-site logistics — ensuring zero test security incidents across all examination sessions.
Coordinated Learners' Movie Club community programme, directly contributing to improved student retention and an engaged learning culture.
